Below might be answers to some of your questions
You have the option of paying via PayFast, Snapscan or EFT. If choosing the EFT option, processing of your order will only begin once we have received the proof of payment. PayFast is the most widely used online payment solution. They process local and international credit cards, plus Instant EFT for all major South African banks.
We want you to love your purchase. We promise to do our best to deliver an amazing product and customer service experience, so if there are any hiccups along the way, let us know and we will make it right. Custom designs cannot be exchanged or refunded.
We offer a door-to-door courier service anywhere in South Africa at a fixed rate of R85 and free shipping for all orders over R800.
Alternatively you are welcome to collect from our premises if you are close by.
For international and wholesale orders, please contact us for a shipping quote as these costs will be dependent on the volumetric weight of the items you want to order.
Our products are not mass produced and made to order. From the time that payment has been received please allow approximately 10 working days for manufacturing and delivery.
Yes we do - please contact us for a shipping quote.
Due to the handmade nature of our products it is very rare to create identical items. Each piece is a creation of artisans and therefore natural blemishes or variations may occur. These are not product flaws but are inherent in the manufacturing of handmade products.
Please note that while we have tried to accurately display the colours of our products, actual colours may vary due to the electronic screen settings of devices.
Yes we would love to so please get in touch.
A 50% deposit will be required to process all custom orders and the lead time will be communicated to you once your order has been received.
Please note that custom orders may not be exchanged or refunded.